Swanson Home Loans takes our clients’ privacy and security very seriously. We value your business and are committed to treating your information responsibly.
During the course of processing your application, we collect personally identifiable information such as your name, email address, home or work address, and telephone number.
We also collect nonpublic personal financial information from you and other sources about your income, your assets, and your credit history in order to make an informed decision about granting you credit.
Information Sharing Permitted By Law
We do not disclose any nonpublic information about our clients or former clients to any third-party, except as permitted by law. Access to your nonpublic information will be restricted to employees who need to know that information to provide products and services to you.
And, like all financial companies, Swanson Home Loans may share your personal information for our everyday business purposes such as to process your transaction, respond to court orders and legal investigations, or report to credit bureaus. Per Federal law, consumers cannot limit this type of sharing.
Additionally, with your prior written consent, we may disclose limited transactional information with designated third-parties of your choosing. For example, you may authorize us to share basic information about your preapproval or loan status with your real estate agent, or you may authorize us to share a copy of your appraisal with your real estate or insurance agent.
Swanson Home Loans does not share your information with any other financial companies for the purposes of joint marketing. Occasionally, we may use or share your information for our own marketing purposes to offer our products and services to you. You have the right to limit or opt out of this type of sharing. Please contact us at any time to limit our sharing.
Confidentiality and Security
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include robust computer safeguards, the use of multi-factor authentication procedures to access our internal employee intranet, and secured files and buildings.
We also use a trusted email security service that scans our emails and attachments. If emails contain sensitive information, they are automatically encrypted and a secure email is delivered to recipients.
During the course of your transaction, you may need to create an account and enter a password to access secured emails. Sometimes the system is too paranoid when determining which information is worthy of being encrypted, but we feel it’s better to be safe than sorry and appreciate your cooperation with the use of our secure email system.
Wire Fraud Warning
At the end of your loan transaction, you will sign your final loan documents at your Title company and arrange payment for any cash due at closing. If you choose to arrange for a wire transfer with Title, please call your Escrow Officer to verify any Wire Transfer instructions you receive by email before sending funds from your bank. Wire fraud is, unfortunately, on the rise. Do not rely on unfamiliar contact information in an email—always contact your Title company using previously-known, verifiable contact information.
If you have any questions about this process or our privacy and security policies, please don’t hesitate to contact us.